Frequently asked questions

Got a question about GymSafe? See below the answers to our most frequent queries.

What is GymSafe?

GymSafe is a comprehensive security system and anti-tailgating solution that is specifically designed to meet the needs of gym owners and fitness centre managers. With our state-of-the-art CCTV monitoring and surveillance service, we help businesses reduce costs associated with extra staff while offering the benefits of 24/7 operating hours. By preventing tailgaters, we can help protect against lost revenue and increase your bottom line.

Our solution is designed to provide rapid response to emergencies, employee support and security, as well as ongoing care and support. We have a dedicated and experienced team of CCTV monitoring professionals who are ready and willing to keep your gym members and employees safe and secure 24 hours a day.

In addition to offering reliable security services, we also help safeguard against theft and vandalism. With GymSafe, you can focus on growing your business without worrying about potential threats or harm to your premises, gym members, or employees.

How does GymSafe work?

GymSafe is a comprehensive CCTV monitoring solution which operates by integrating CCTV cameras, detection equipment, audio speakers, and access control systems in strategic locations throughout your gym or leisure facility, providing you with complete surveillance coverage around the clock.

With GymSafe, you can rest assured that your gym and its members are fully protected, even when you are not there. During unstaffed hours, manned operators monitor alarms to detect any security incidents, such as theft or vandalism, and respond promptly to ensure that your gym remains safe and secure.

But that’s not all. GymSafe’s anti-tailgating monitoring and prevention feature is also designed to prevent unauthorised entry, ensuring that only members of your gym are granted access.

What’s more, GymSafe provides 24/7 manned telephone support and gym member protection, ensuring that your members can use your facility with confidence and peace of mind all year round.

How much does GymSafe cost?

GymSafe doesn’t rely on a one-size-fits-all approach to security. It is designed to be tailored to the security requirements of your gym or leisure facility, meaning we can work with all budgets, big or small.

However, for a basic CCTV monitoring solution, our prices start at just £7,100 per year*. This includes manned operator monitoring of CCTV screens during unstaffed hours for up to 8 hours a day, ensuring that any potential security threats are quickly identified and dealt with in a timely and efficient manner.

*Price is correct as of 19th July 2023.

Is GymSafe cost-effective?

Absolutely! GymSafe offers a cost-effective solution for 24/7 security. It reduces the need for additional staffing during off-peak hours, leading to considerable savings in the long run. See our cost comparison example: How much you can save with GymSafe.

How long is the minimum contract term?

Actually, there is no minimum contract term with GymSafe. We completely understand the importance of flexibility when it comes to your security needs. That’s why we offer a no minimum contract term policy, which means you’re free to adjust your security requirements at any time. If you want to cancel GymSafe, just provide us with a 30 days notice period, then your service will be discontinued.

This way, you’re not locked into a contract that no longer meets your needs. So, if you’re looking for a reliable and flexible security solution, book a call back today!

Is there a charge if I want to cancel GymSafe?

No, there are no charges or fees if you decide to cancel the service. We understand that life is unpredictable and you may need to adjust your security requirements or cancel altogether. That’s why we offer no minimum contract terms and complete flexibility. You can cancel anytime without worrying about any hidden charges or fees.

Do I need CCTV already installed in my gym?

You will need to have CCTV equipment installed in your gym in order to integrate GymSafe’s monitoring technology. GymSafe’s CCTV monitoring solution relies on the information from CCTV cameras, sensors, alarms and an access control system to detect any potential security threats and provide real-time responses to incidents.

Fortunately, if you don’t currently have CCTV equipment installed in your gym, GymSafe can help. We can work with your chosen installer or recommend a reputable and experienced installation company to ensure that your gym is equipped with all the necessary technology to integrate GymSafe seamlessly.

Do I need my own CCTV installer to install GymSafe?

Not necessarily. You can provide us with an installer of your choice, or we can recommend a reputable installer to integrate GymSafe to your CCTV system (or have a new CCTV system installed). However, we do recommend to employ a qualified installer to either install your CCTV system or integrate GymSafe to your current CCTV system.

If you already have a preferred installation company in mind, we are more than happy to work with them to integrate GymSafe into your existing system.

Why do I need an installer?

You need an installer to either install CCTV equipment or integrate GymSafe’s CCTV monitoring technology into your gym or fitness facility. This equipment can include CCTV cameras, sensors, alarms, and an access control system.

It’s important to have an experienced and reputable installation company complete the installation process to ensure everything is set up correctly. A professional installer will ensure that all equipment is properly installed, configured and calibrated to work together with GymSafe’s CCTV monitoring solution.

GymSafe can help with providing the most advanced CCTV monitoring technology, so you can have peace of mind that everything is secure.

Can you recommend an installer?

Absolutely, we can definitely recommend a reliable and experienced installation company for your gym or leisure facility. At GymSafe, we understand the importance of having a trusted partner, that’s why we have worked extensively with some of the top installation companies in the industry to identify those who consistently meet our high standards for excellence.

How can GymSafe benefit my gym?

GymSafe brings a host of benefits. It can increase your gym’s revenue by facilitating 24-hour operations, thus attracting more customers. It can save you money by reducing staffing and setup costs associated with 24/7 operations. GymSafe also promotes better working conditions, improved customer service, and enhanced safety for both staff and customers.

How does GymSafe compare to other security systems?

Unlike traditional surveillance systems, GymSafe is tailored specifically for gyms and leisure facilities. It’s designed to handle the unique challenges these spaces face, such as tailgating alarms or emergencies that might occur during unstaffed hours.

What if I need help with GymSafe?

We offer comprehensive support for GymSafe. Our team is available to assist you round-the-clock, and we are committed to resolving any issues promptly to ensure your gym’s operations run smoothly.

Will GymSafe affect my insurance?

GymSafe can actually lower your insurance premiums. By providing round-the-clock surveillance and immediate response to emergencies, it reduces the risk of accidents or injuries, which insurance companies look favourably upon.

How do control room operators monitor footage of my gym during unstaffed hours?

CCTV footage will be streamed on a loop on a video wall and reviewed frequently. Immediate response is not guaranteed. Unless video escort or panic are used, we are unable to guarantee immediate response.

Do you recommend connection loss reporting as part of my package?

Most definitely. With no connection to your system, we cannot receive images from your cameras.

What is camera fail reporting?

Camera fail reporting enables our control room to advise you when we can no longer see images from one of your cameras. Without this feature enabled, we could lose access to all of your cameras on the system and you would never know.

Can GymSafe really help increase my customer base?

Yes, it can! By enabling 24-hour operations, GymSafe allows your gym to cater to a wider audience, including those who prefer to work out during non-peak hours. This can significantly increase your customer base.

How do I sign up for GymSafe?

Signing up for GymSafe is easy and can be done in just a few simple steps. First, book a call back with one of our specialists who will be more than happy to provide you with any information or answer any questions you may have about our gym security services.

After you have discussed and chosen the security services that are best suited for your gym, we will provide you with a full quotation.

Once you have decided on the package that suits your requirements, the next step is to arrange installation.

You can either provide us with an installer of your choice, or we can recommend a reputable installer to ensure that GymSafe is seamlessly integrated with your CCTV system. Alternatively, we can even have a new CCTV system installed if you do not currently have one in place.

Once the installation is complete, you can relax and enjoy the peace of mind that comes with having 24/7 gym security.

How do I get started?

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Book a call

Book a call back with one of our specialists who will be in touch to answer any questions or provide more information on our gym security services.
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Discuss package options

Discuss with our specialist the security services that best suit your requirements.
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Get a quote

After you have chosen your gym services, we will provide you with a full bespoke quotation.
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Arrange installation

Whether you have an existing CCTV system or need a new one, we can advise your current installer or we can recommend a reputable company to install and integrate GymSafe.
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Enjoy 24/7 gym security

Get peace of mind knowing that your gym is being monitored 24/7 and you can now focus on more important things.

BOOK A CALL BACK

Got more questions on what GymSafe is and how it can work for you?

Book a call back at a convenient time for you and one of our specialists will be in touch to answer any questions or provide you with a quote.